Data Protection Policy
This statement confirms our commitment to protect your privacy and to process your personal information in accordance with the General Data Protection Regulations.
What personal data we might need and why
We may collect, process and store the following examples of personal data on your behalf, although at times we may need other personal information that is not listed here:
Your name
Your email address
Your address
Your payment information
We will only process this information to:
Provide you with the information, products and services you request from us.
To settle disputes or to provide customer support.
To improve our products and services.
Protecting personal data
We have appropriate technical and organisational measures in place to protect personal data. We will handle and protect the personal data in line with the General Data Protection Regulations.
Personal data will be processed fairly and lawfully.
Personal data will be obtained only for one or more specified and lawful purpose(s) and will not be processed in a manner that is not compatible with that purpose(s).
Personal data will be adequate, relevant and not excessive in relation to the purpose(s) for which they are processed.
Personal data will be accurate and where necessary, kept up to date.
Personal data will not be kept for longer than is necessary.
Personal data will be processed in accordance with the data subject’s rights outlined in the GDPR.
Appropriate technical and organisational measures are in place to protect personal data from unauthorised or unlawful processing and from accidental loss, damage or destruction.
Sharing personal data
We may share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. We engage certain trusted third parties to provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. We may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to respond to legal process or to government requests.; enforce my agreements, terms and policies; prevent, investigate, and address fraud and other illegal activity, security, or technical issues; protect the rights, property, and safety of our customers, or others.
Accessing your information (Subject Access Requests)
Under the Act, you are entitled to ask for a copy of the personal information that we hold about you and to have any inaccuracies in your personal information corrected. When you submit a request for your personal information, you are entitled to:
know what personal information we are processing or have processed;
why we have processed your personal data − the reason(s) and purpose(s) for the processing of your personal information;
know if we have shared your personal information and if so, with whom and for what purpose(s).
Requests for your personal information must be submitted to us in writing and they must be sent via email to thewaywardadventurers@gmail.com or through the post to 1 Silver Street, Attleborough, Norfolk, NR17 2NY.
For more information
If you have any questions regarding this policy please contact us via thewaywardadventurers@gmail.com.
Returns and Cancellations Policy
Returns
We accept returns within five days of delivery. Please return the product(s) to us within 14 days of delivery. Buyers are responsible for return shipping costs. We will issue a refund within 14 business days of receiving the products). If the product(s) is not returned in its original condition, the buyer is responsible for any loss in value.
If a product(s) is delivered damaged and unusable please contact us via thewaywardadventurers@gmail.com with an image of the product and the damage and we will send a replacement to you. You will not need to return the damaged goods.
Order Cancellations and Exchanges
We do not accept online order cancellations or exchanges.
Workshop Cancellations
You can cancel your booking up to seven days before the workshop begins. Please email thewaywardadventurers@gmail.com and we’ll process your refund as soon as possible. We cannot accept cancellations after this time. If we have to cancel the workshop for any reason we will strive to reschedule to another date, and if this isn’t possible or you’re unable to attend the rescheduled date you will receive a full refund.
Complaints
We always strive to provide everyone with the best customer experience, however things can go wrong. If you’re not happy with the service or products you have received, please contact us via thewaywardadventurers@gmail.com.
Complaints will be dealt with as soon as possible. We will reply within 24 hours to acknowledge receipt of your complaint, and will then reply within five working days with potential solutions. All complaints will be kept confidential.
Shipping and Taxes
The time we need to prepare an order for shipping varies. Estimated shipping time is 1-3 business days. We’ll do our best to meet these shipping estimates, but we can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We’re not responsible for delays due to customs.
Terms and Conditions
When you use our website and purchase our products you agree to the following terms and conditions.
Product Safety
Warning: Our products are not suitable for children under three years of age due to small parts.
Our products are for educational purposes only and are not toys. Please do not use any part of the products for play.
Adult supervision is recommended.
Copyright
The Wayward Adventurers Guild is a registered Trademark. Copyright, Intellectual Property Rights and Distribution Rights remain with us. Do not copy or share any part of the product.