Workshop Terms and Conditions
By booking a place on a class or club, you confirm that you have read and agree to these terms and conditions.
Data Protection
All personal information will be held securely and confidentially. Please view our full Data Protection Policy here.
We will not take photographs without written permission from adult participants or parents/caregivers of child participants.
Booking and Payment
A confirmed booking is secured upon receipt of payment of the workshop fee. Payments must be made via our online shop before the workshop takes place.
Class Cancellations
You can cancel your booking up to seven days before the workshop begins. Please email thewaywardadventurers@gmail.com and we’ll process your refund as soon as possible. We cannot accept cancellations after this time. If we have to cancel the workshop for any reason we will strive to reschedule to another date, and if this isn’t possible or you’re unable to attend the rescheduled date you will receive a full refund.
Health & Safety
Our workshops are age appropriate and fully risk-assessed. Workshop hosts will take all reasonable precautions to ensure a safe environment. Participants and parents/caregivers of participants are responsible for following instructions and using materials safely.
Loss and Damages
We accept no liability for any loss or damage of valuable items brought to workshops by participants or the parents/caregivers of participants. We would advise participants do not to wear their best clothing to classes, as they may be messy. We accept no liability for any damage that may occur to clothing or shoes.
Behaviour Policy
We do not tolerate any form of abuse, harassment or bullying.
If a participant is regularly causing a disturbance, posing a danger to other participants and/or the workshop host, or causing regular disruption, they will leave the class. No refunds will be given to any participant asked to leave due to repeated incidents of unacceptable/disruptive behaviour.
Copyright
The Wayward Adventurers Guild is a registered Trademark. Copyright, Intellectual Property Rights and Distribution Rights remain with us. Please do not copy or share any part of the class resources.
Complaints
We always strive to provide everyone with the best customer experience, however things can go wrong. If you’re not happy with the service or products you have received, please contact us via thewaywardadventurers@gmail.com.
Complaints will be dealt with as soon as possible. We will reply within 24 hours to acknowledge receipt of your complaint, and will then reply within five working days with potential solutions. All complaints will be kept confidential.
Products Terms and Conditions
When you use our website and purchase our products you agree to the following terms and conditions.
Product Safety
Warning: Our products are not suitable for children under three years of age due to small parts.
Adult supervision is recommended.
Our products adhere to the General Product Safety Regulation (EU) 2023/988, and 2009/48/EC Toy Safety Directive. If there are any issues with your product, please email thewaywardadventurers@gmail.com with the product number located on the back of the product or product’s packaging.
Copyright
The Wayward Adventurers Guild is a registered Trademark. Copyright, Intellectual Property Rights and Distribution Rights remain with us. Please do not copy or share any part of the product.
Returns and Cancellations Policy
Returns
We accept returns within five days of delivery. Please return the product(s) to us within 14 days of delivery. Buyers are responsible for return shipping costs. We will issue a refund within 14 business days of receiving the products). If the product(s) is not returned in its original condition, the buyer is responsible for any loss in value.
If a product(s) is delivered damaged and unusable please contact us via thewaywardadventurers@gmail.com with an image of the product and the damage and we will send a replacement to you. You will not need to return the damaged goods.
Order Cancellations and Exchanges
We do not accept online order cancellations or exchanges.
Complaints
We always strive to provide everyone with the best customer experience, however things can go wrong. If you’re not happy with the service or products you have received, please contact us via thewaywardadventurers@gmail.com.
Complaints will be dealt with as soon as possible. We will reply within 24 hours to acknowledge receipt of your complaint, and will then reply within five working days with potential solutions. All complaints will be kept confidential.
Shipping and Taxes
The time we need to prepare an order for shipping varies. Estimated shipping time is 1-3 business days. We’ll do our best to meet these shipping estimates, but we can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We’re not responsible for delays due to customs.
Data Protection Policy
This statement confirms our commitment to protect your privacy and to process your personal information in accordance with the General Data Protection Regulations.
What personal data we might need and why
We may collect, process and store the following examples of personal data on your behalf, although at times we may need other personal information that is not listed here:
Your name
Your email address
Your address
Your payment information
We will only process this information to:
Provide you with the information, products and services you request from us.
To settle disputes or to provide customer support.
To improve our products and services.
Protecting personal data
We have appropriate technical and organisational measures in place to protect personal data. We will handle and protect the personal data in line with the General Data Protection Regulations.
Personal data will be processed fairly and lawfully.
Personal data will be obtained only for one or more specified and lawful purpose(s) and will not be processed in a manner that is not compatible with that purpose(s).
Personal data will be adequate, relevant and not excessive in relation to the purpose(s) for which they are processed.
Personal data will be accurate and where necessary, kept up to date.
Personal data will not be kept for longer than is necessary.
Personal data will be processed in accordance with the data subject’s rights outlined in the GDPR.
Appropriate technical and organisational measures are in place to protect personal data from unauthorised or unlawful processing and from accidental loss, damage or destruction.
Sharing personal data
We may share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. We engage certain trusted third parties to provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. We may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to respond to legal process or to government requests.; enforce my agreements, terms and policies; prevent, investigate, and address fraud and other illegal activity, security, or technical issues; protect the rights, property, and safety of our customers, or others.
Accessing your information (Subject Access Requests)
Under the Act, you are entitled to ask for a copy of the personal information that we hold about you and to have any inaccuracies in your personal information corrected. When you submit a request for your personal information, you are entitled to:
know what personal information we are processing or have processed;
why we have processed your personal data − the reason(s) and purpose(s) for the processing of your personal information;
know if we have shared your personal information and if so, with whom and for what purpose(s).
Requests for your personal information must be submitted to us in writing and they must be sent via email to thewaywardadventurers@gmail.com or through the post to 1 Silver Street, Attleborough, Norfolk, NR17 2NY.
For more information
If you have any questions regarding this policy please contact us via thewaywardadventurers@gmail.com.